Customer Notices

 

Update Identification & Physical Address Confirmation

In connection with the regulations of the global financial industry we are actively working to review and update your records.  In an effort to ensure we are in compliance with regulatory standards and requirements; we ask that you visit your nearest Customer Service Centre and provide the following documents:

• Identification: Passport
• Physical Address Confirmation: A utility bill (issued within 3 months), lease agreement or professional reference confirming address

Thank you in advance for your attention to this matter.

 

Travel Advisory

In an effort to help safeguard cardholders from fraudulent activity, credit/debit card transactions have been prohibited from/within the following countries: Austria, Bulgaria, China, Colombia, Dominican Republic, Ecuador, Greece, Guatemala, India, Indonesia, Iran, Myanmar, Peru, South Africa, Slovenia, Slovakia, Sudan, Syria. Note this list may change from time to time. To avoid an interruption of service, please contact any of the representatives listed below with your travel details to these and other countries outside of the Switzerland and UAE:

• Customer Support at +41 4455 11000
• Customer Service Representative(s) at any of our Customer Service Centres
• Fraud Team at +41 4455 11000 after business hours or during public holidays.
• Message Centre via Online Banking

Thank you for investing with Nex Investment.